Shipping & Returns

SHIPPING POLICY

BLACKOUT offers a flat rate shipping for $5.00, which is provided by USPS. Most orders are shipped within 24-48 hours from the order date. Orders will be delivered within 3 to 5 business days. Orders placed on the weekend (Fri-Sun) and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate payment information, your order processing may be delayed until the correct information is provided.

At this time, BLACKOUT only ships in the United States.

ORDER STATUS & TRACKING
Once your order has been processed, you will receive an email confirmation. When your order has shipped, you will receive a USPS tracking number via email from BLACKOUT, which can be tracked on USPS.com.

RETURN POLICY

Ah man… this isn’t good. But hey it happens. So here’s the deal: If you are unsatisfied with your purchase, you can return the item(s) back to BLACKOUT within 10 days from the date your order was delivered. To make a return, just give us a message in our contact us page and we will email you our return form to fill out. Sorry hun, we do not offer any refunds or exchanges. Eligible items will only be accepted for store credit. BLACKOUT store credit does not expire.

Let’s get down to the nitty gritty, shall we? Returned items must be in their original state, unworn and unwashed, with all BLACKOUT product tags attached. If any clothing shows a sign of wear, it will not be accepted. Pretty fair if ya ask us.

Received a defective or incorrect item? We’re bummed to hear that. Please contact us within 24 hours of package arrival, if not reported within that time frame, we won’t be able to issue any store credit.

STORE CREDIT
Returns will be processed within approximately 5 business days after we receive your package. Once your return has been processed, you’ll be issued a store credit in the form of a Gift Card via email. Store credit covers original purchasing price and tax fees.

We only issue credit for packages if customer provides tracking information and shows delivered to our address. For the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

Jot this down: All original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address. The customer will also cover any redelivery costs.

FINAL SALE ITEMS (NON-RETURNABLE ITEMS)
BODYSUITS, SALE, SWIM, and ACCESSORIES are all final sale items and cannot be returned for store credit.

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